Return policy

Solar-Kart.com is a customer friendly & customer centric organization. We put our best efforts to offer an enhanced customer experience.

Our target is to be India's Leading Solar Marketplace by 2021.

Hence, Our Return & Cancellation policy is very transparent for faster resolution.

Transit damage

Small packets are sent through Fedex and Bluedart courier, If any item found damaged during transit in that case, following action will be taken

  • Minor damage, Refund 20% of product value. 
  • Major damage, Refund 50% of product value. 

Wrong item delivery

In case, wrong item has been delivered, following action will be taken,

  • The wrong item will be taken back. Once, item reaches to our warehouse, full amount will be refunded to your account.
  • Meanwhile, customer can go for fresh purchase to get the same item.

Cancellations due to unavoidable reasons

There are times when some unavoidable reason occur, In case, order Id has been generated and paid partially, Cancellation of existing order will attract 10% cancellation charges of total product value.  

Cancellation due to non-performance of solar system: 

There are many factors which impacts the efficiency of solar system such as electricity situation in the city, how panels are installed, electrical parameters etc. Once, system is installed, it cannot be taken back.